All orders are fulfilled and dispatched via our dedicated JF Air Freight Tax-Free Line to the United States, with an estimated transit period of 5-12 business days from the date of shipment. Please allow 1-3 business days for order processing and verification prior to dispatch.

Freight charges are assessed on a chargeable weight basis, calculated against the greater of the actual gross weight or the dimensional (volumetric) weight of the consignment. Applicable tariff rates are tiered and structured in accordance with standard air freight weight brackets, with progressive rate adjustments applied across incremental weight thresholds. The final freight cost will be reflected accurately at checkout based on the total chargeable weight of your order.

Please note that this freight service operates under a standard liability framework, with carrier compensation limits not exceeding USD $100 per consignment. Accordingly, we strongly advise all customers to arrange comprehensive cargo insurance commensurate with the declared value of their goods prior to shipment. Please contact our team for assistance with insurance arrangements.

This service does not incorporate automated surcharge calculation for oversized or overweight consignments beyond standard parameters. Should your order fall outside standard dimensional thresholds, our logistics team will assess any applicable accessorial charges and notify you accordingly before fulfillment proceeds.

Returns & Refunds

We are committed to ensuring a positive experience for every customer. Should you wish to initiate a return, please contact our customer support team within 7 days of delivery. All return requests are assessed on a case-by-case basis in accordance with our returns policy. Eligible items must be returned in their original, unused condition with all original packaging intact. Return freight costs are the responsibility of the consignee unless the item was received in a damaged or defective condition. Approved refunds will be processed within 5-7 business days of the returned goods being received and inspected.

For all shipping, tracking, or returns enquiries, please do not hesitate to contact our support team.